Receipt of Your Order
When you place an order with DC Shoes Online, you will receive an order confirmation email or an order cancellation email.
Order Confirmation Email
This email is to confirm we have received your order. This email will include an individual order number and the details of your order. An order confirmation is NOT an acceptance of your order, just a confirmation that we have received it. Our customer service team will send you a further email confirming shipment of your order. We retain ownership of the title to the product that is the subject of your order until the later to occur of receipt of payment, or delivery of the product to your specified address.
Order Cancellation Email
This email will notify you that product you have sought to purchase is unavailable. We expect this to occur very rarely as we update the stock levels on the website on a regular basis. In the event that this does occur, our customer service team will give you the option of a refund (for the unavailable product) or choosing another product from the Website.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the stock is not priced correctly, that the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By DC Shoes
We reserve the right not to provide product or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
If your order is cancelled, you will receive an email from us. It will explain the reasons for the cancellation. You will not be billed for any order we cancel. Once an order is cancelled, it cannot be reprocessed and must be submitted again via the Website. Where you have provided a contact phone number with your order, we may try to contact you by phone to discuss your options.
By You, The Customer
Once an order has been submitted by you it cannot be cancelled, unless the order has not been dispatched from our distribution centre. If you need to cancel or change an order, please contact our customer service team immediately and provide them with your order number and the details of your requested instructions.
We will use reasonable endeavours to accommodate your request however cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges. Where you cancel an order and we provide you with a refund, we will reduce your refund by AU$10 to cover our administrative costs.